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Customers and future colleagues will recognize a Fly-helper on their Flyhjælp mindset. The Flyhjælp mindset rests on four major pillars. Each pillar represents an essential way of thinking and acting, and relates to our internal work relationships and it’s ethics along with the way we live our Vision and Mission for our clients.
As a client of Flyhjælp we hope that you can feel our strive and qualities in the way we handle your case.
We are proud of our team and our service. We do our best to bring justice to poorly treated travelers. We act professionally and take responsibility when acting on behalf of our customers.
We take responsibility for the current situation of our team and organization. We are always looking for better ways to serve our customers. We embrace change and challenge the status quo. Our organization and success is the result of every one of us.
We work as a team across different departments and lift and support each other as we all share the same mission. We treat customers and each other with respect and empathy and do not tolerate rude behavior at the workplace.
We are not there yet. We can always do better. We are not afraid of mistakes, nor admitting them. We fix problems fast and share our learnings.
If you are one of our brilliant future employees and colleagues, you can mirror yourself in this mindset and the values which our Flyhjælp mindset represents.